How do you feel?

Every once in a while, I raise this poor blog back from the dead. I have a few research projects in mind, and some outstanding ones, and I’m thinking it might be time to start adding thoughts as I research various aspects of these projects. So time for some more musings!

I’ve started reading Badass: Making Users Awesome. I suspect I’ll have lots of thoughts as I read this but the first one struck me when I read the following:

It’s not how the user feels about us.

It’s about how the user feels about himself

This made me think about our library websites. I think far too often, we’re getting hung up on how the user feels about us. Are we friendly enough, are we welcoming enough? If we showcase X, they’ll think better of us, they’ll be interested in us, they’ll use/visit us.

What if we concentrate on how the user feels about himself instead? How do they feel when they interact with an academic library website (or any library site)? Overwhelmed? Lost? Frustrated? Stupid? Are we designing sites that make them feel empowered, resourceful, smart?

Unfortunately, I fear the answer to that question is too often no. Those of us who work in public services often see the frustrated user, who can’t navigate our websites or databases. Those of us who do user testing have observed users getting lost and overwhelmed as they navigate our resources, questioning their own capabilities.

Let’s switch our website goals – let’s design so that we make the user feel successful. Let’s make sure that sites are not only usable, not only user-friendly, but user empowering. After all, it’s not about us, it’s about them.

New year, new things

I still have a blog? It’s 2016, so I guess it’s time for my yearly blog post.

2015 was a crazy year. I was part of the implementation team as we moved to a whole new system, one that was replacing ALL THE THINGS; we moved to a LSP (library services platform). We moved our ILS, our link resolver, our discovery layer and we’re in the middle of moving to a new research repository and digital preservation system. My primary responsibility, along with an awesome colleague, is the discovery layer and user experience. The projects are huge and took the vast majority of my time. Needless to say, there have been some bumps along the way. We’re still working on cleanup from the move and we’ve got lots left to do. One day, I’ll blog more about the project – I’ve learned lots from the project, including the importance of good project managers and communication – both internal and external.

So, what does 2016 have in store? I hope to get back to my website work. This time last year, I had just launched our new website. With a year under our belt, I’m really hoping to spend more time on usability testing and improving the user experience for our website and other online products. I also plan to do lots of testing on our new discovery layer.

In a surprise move, I’m now the VP/Pres-Elect for the Newfoundland and Labrador Library Association. I had recently worked with the NLLA as part of the executive in my role as VP for NL for the Atlantic Provinces Library Associations. I’ll take on the role of president for NLLA in May and I’m looking forward to working for the members again. We may be a small association but we can do great things!

Around the Web

I’m quite excited – I’ve been invited to contribute to the blog Binary Chalk, a blog about technology and higher education. I hope to write on a number of topics over there including libraryland technology, instructional technologies, tech in higher ed, mobile tech and more. My first post is about open access in higher ed. While 500 words isn’t enough to talk about open access, I’m hoping it’s a topic I can come back to again.

I’ll continue to blog here as well and will link when I have a post up at Binary Chalk – be sure to check it out!

Do Something

There’s been a lot of discussion about Aaron Swartz’s suicide and the case against him, especially in the library world. Aaron worked towards opening information – from his work on RSS 1.0 to his work on the Open Library. There have been some great posts about Aaron and his work – be sure to check them out.

I remember first hearing about the case against Aaron and it left my mind as I focused on my own work. I didn’t think about it much, but I’ve been thinking a lot more about it since his death.

The one that has me thinking is a post by Jonathan Rochkind over at Bibliographic Wilderness. He makes some great points but the line that many seems to resonate with many is

But I know that a few other libraries or librarians were standing with Swartz, and we all should have been, and we largely did not, and it’s a shame.

Aaron was doing what we, as librarians, say we want to do. We didn’t support him while he was alive, and it is a shame. So, let’s do something about it. Let’s support the work he was doing by taking it up ourselves. No, I’m not saying we should all go and download thousands of journals. His death does have many of us talking about open access and scholarly communication. #pdftribute has started taking off – let’s keep it up. If you have an IR, now’s a great time to remind faculty about it. The Internet Archive has also started the Aaron Swartz Collection, for those without their own institutional repository.

Let’s not let the momentum go, let’s actually start doing something. We’re great at the talking, but not great at the doing. Aaron was a doer – let’s try to be more like him.

 

Blank Slate

Welcome 2013! A new year, a blank slate. I’m not a fan of new year’s resolutions (they have a bad reputation and far too frequently tied to failure) and yet the beginning of a new year is a good time to think about goals, changes, and challenges for the year ahead.

I’ve read somewhere (bad librarian, I can’t recall where) that the mere act of sharing your goals makes you less likely to accomplish them. That there is a sense of accomplishment in the mere act of sharing that means you are less likely to follow through with your goals. I’m going to throw caution to the wind and share a few of my work goals with you. I’m not going to call the following resolutions, but I would like to try to accomplish the following in the new year:

  • Actually use the time I set aside for research, for *gasp* research. I’m great at penciling in time to pursue research interests but I’m terrible at keeping it, sacrificing it for the greater good (usually meetings).
  • Pursue more partnerships: in the library, on campus, in the library field, in unexpected places. I love talking with others about what they’re doing, finding out new ideas and having a sounding board for my own ideas. Partnerships can make ideas, projects, and presentations stronger.
  • Share more. Share my projects with my library and my users. Share my process with others in the field. Document and communicate will be key words this year.

I’m sure I’ll be adding and readjusting goals throughout the year. It’s easy to make goals, lofty ones and little ones, but the follow through is always the hard part. Good luck with yours!

Testing, testing, 1, 2, 3

We’ve started doing some usability testing. I’m quite excited about doing usability testing. As the first go, it’s been quite enlightening. First, I’m terribly surprised by the number of people who are willing to stop to help out with testing. Sadly, I am usually one of those who looks away when survey takers look my way in the mall. Perhaps my new role will change this outlook – perhaps I’ll be more sympathetic and participating in more surveys.

The other thing I’m interested in more than I expected is designing better surveys and questions. Again, I suppose this isn’t terribly surprising given my position – I need to know how to do this better. As we go through our first testing, I’m finding issues with wording. I’m seeing the advantages and disadvantages of open questions and other testing methods. I find I’m interested in reading more about creating proper surveys, better forms and figuring out the best testing for given situations. Now, I just need the time to get all of this reading done.

I have a feeling that another thing I will need to learn is not to over test – it is possible to ask about the same element using two or three different methods. In some cases, follow up will be required but it is important not to fall down the rabbit hole of continuous questioning. Like all projects, it’s important to know when to stop. I’m looking forward to more testing so I can hone these skills. Bring on the testing!

Stay vigilant

Libraries – all libraries – need to pay attention to recent legislative moves. The United States has two worrisome pieces of legislation at the moment. There’s been a lot of discussion about SOPA and now there is the Research Works Act (RWA), which is in opposition to recent Open Access movements and barrs federal agencies from unauthorized free public dissemination of research funded in part by federal money but published by the private sector.

Some Canadians may be thinking so what, that’s the US, but it’s vital we stay vigilant and be aware of what is happening. We are going through our own issues with copyright; bill C11 is in second reading. Is what is happening in the US a sign of things to come elsewhere? Maybe. At the very least, it gives us good insight to what publishers are thinking. Libraries are still fighting the ebook fight: experiencing limited uses, differing catalogues of items, and the issue of renting rather than owning material. This is not the last time copyright, ownership and open access will be battlegrounds.

Both SOPA and RWA are library issues, regardless of borders. We need to not only be aware of what’s affecting our field but to take action where we can. There are still things that can be done, as New Jack Librarian points out.

Publishers are trying to figure out new models for publishing and it’s affecting all libraries. This will not be the last battle – stay vigilant and be ready to fight.

 

 

Another year

Well, I suppose it’s that time to the obligatory end/new year post. What a year 2011 was, filled with high and low points, change, excitement, conferences, networking and more.

I’m not one for resolutions but I do have a number of things I’m looking forward to this year. One of my goals is to learn more about programming. While this is particularly important in my new role, I don’t seem to be alone in this goal. I signed up to learn code in a year with CodeAcademy – over 100 000 others also signed up within 48 hours and I’m not the only librarian. Even if I was in my old position as a liaison, I think I would have learned more about coding. As more of our world is about interacting with technology, I think it’s important to have a basic understanding of what’s going on. We need to be able to talk with other coherently if we want our library resources to function in ways that make sense to the user (stress on the to the user part, something we don’t seem to be great at yet). If you know of other good training opportunities, lemme know.

I will have another full plate this year – we’re going through strategic planning and I’ve got some lofty plans I hope we can accomplish this year: a new CMS, moving forward with mobile resources for the library and more. I also have a number of research interests, including responsive web design in libraries – if you’re doing something with this, lemme know, I’d love to chat. I’m finishing up as President of OLITA and slipping into the less demanding role of  past president/treasurer this year – a great group that I highly recommend and will be posting more on in the future about my time as pres.

And of course, I’ll be learning more and settling into my new job. It’s hard to believe I’ve been here 2 months. Still lots to learn!

So, 2012, bring it!

A device for every occasion

There has been a lot of talk in the library world about ebooks and ebook readers and so it seemed timely to attend Crystal Rose’s Education Institute session on ebooks.

Ebook readers seem to be booming, with seemingly endless releases of new readers. (Once again, Canada loses out in the recent kindle ereader releases). It makes me consider my use of ereaders and really, it comes down to the occasion or the format I’m reading. I frequently read on my smartphone (at lunch, in bed when I can’t sleep), on my iPad (love reading journal articles on it), on my Sony touch (usually longer books), on the computer as required. Could one device do it all? At this point, I don’t think so and that’s because of the item. I read PDFs differently than a long book. Something I’m not spending much time on at a lunch doesn’t need to be as robust as something that I need to focus on.

As I drafted this, Penguin appears to have pulled out of the ebook game for libraries, removing their books from Overdrive while they reevaluate. This again raises questions on how libraries can be part of the ebook world. Ownership of content is a pressing issue and present licenses aren’t helping. Time and again I see the question “what is the future of ebooks in libraries” and with the constantly shifting arena, it seems to only be getting more problematic.

Update It seems Penguin has reversed the decision until the end of the year. More here.

A wee update

Well, I’ve been quiet again but I have a good reason. I’ve been rather busy as I finished up my previous job and embarked on a new journey. If you haven’t heard, I am now the new Web Services Librarian at Memorial University of Newfoundland (MUN). I’m rather excited by it all. I know I will miss my former colleagues and my work as a liaison, I do love working with faculty and students in the realm of teaching and learning, but I’m looking forward to working with them in a new capacity. I’m excited to be working with a new group of great librarians and I am absolutely thrilled to be back on the east coast.

I have lots to learn in this new role and plan on sharing things here as usual. I’ll be doing the usual webby things in this new position, including UX, usability, web migrations, etc. I’m still incredibly interested in educational/instructional technologies and of course, there will be the usual library issues stuff. So, not much will change on the blog itself. Hope you’ll stick around!