Super Roundup

I’ve just returned from presenting and attending the Ontario Library Association’s SuperConference (despite a wicked snowstorm on Friday). As per usual, there were too many sessions and not enough time and I had some great conversations and attended some good sessions. Below is a brief roundup and highlight reel.

Coming Up to their Level – Sophia Apostol

This session looked at using technologies/terms that students are familiar with to introduce library instruction. A great example is making parallels between searching iTunes for a particular song to searching for a journal in an article database. I think using such examples makes tons of sense. It helps students realize that the library isn’t as foreign as they might think and puts them at ease by talking about the familiar first. Another good example is talking about tagging in Facebook and then introducing the idea of keywords or subjects.

What to do now and why? – Joseph Janes

A great speaker and thoroughly enjoyable session. A lot of what he spoke of made sense and wasn’t too shocking. He began by showing a picture of a reference desk and asking if it looked familiar – it was a photo taken in 1910. In many instances, little has changed. The fact that we could picture ourselves at this desk should be unsettling (and it was). We need to evolve. We need to do what we’re good at but do it better. It is key to become central to people’s information lives, ignorance, be relevant to what they do, be both physical and virtual. The virtual aspect needs particular investment since there isn’t the same level of committment as there is when one walks in a building, it is too easy to leave a website.

He didn’t seem to be a fan of Second Life (he’s not alone in that it seems) but he did make some interesting comments. He stressed that the process of SL (creating, building, interacting, etc) is more important than the product. I think this is true – something will replace SL but it is the ability to create a virtual world that’s important. He found importance in providing for the information needs for people’s multiple lives. He also noted that Second Life is about creation and noted that, for libraries, it’s really not about existing services. The question he raised was how can libraries be part of this creation process – what is our role in this? I’m not sure what the answer is at this point but I think it’s a question I will be pondering more in the next while, especially as I am reviewing our pilot service in Second Life.

Carole Honore, the author of In Praise of Slow, gave a plenary session. I started reading his book (which I read too slow and had to return to the library) and I am a firm believer that we do all need to slow down, take a step back. I must admit, I do find it hard to put to practice but it’s a good New Year’s resolution for us all (and not the resolutions we find so easy to break)

The Kids are Alright – Or Are They? – Jenn Horwath and Cynthia Williams

This session looked at some of the major works on today’s students (ie. Prensky). The literature seems to suggests students are tech savvy and up on all the web 2.0 applications, despite a lack of data to back up these claims. A look at the data suggests that students aren’t as savvy as we may have thought and this has implications for the types of services we’re starting to create. I can’t say I was terribly surprised by the data they pulled. I’ve asked students at the research help desk if they’re familiar with some of the more popular web 2.0 applications and the answer is no. As in my previous post, it may be that it is our role to highlight the useful applications.

I would have liked to have heard Andrew Keen speak, but it was scheduled during the time I was to present on Second Life, so here’s a great post on his session if you’re interested. My talk seemed to go well, so thanks to my co-presenter Donna and all who attended!

Woo Hoo!

Well, this has made it to the ACRL awards page, so we can now share the news. McMaster University Library has won the Excellence in Academic Libraries Award! We’ve had lots of changes over the last year and have done a bunch of new and exciting things. Congrats to everyone involved! It’s nice to see all the hard work recognized.

Update – Here is the press release. Did I mention that I think we’re the first Canadian university to win the award?

Library 2.0

Yes, I’ll join the growing amount of discussion on library 2.0 since John Blyberg wrote a post re-examining the library 2.0 movement. Like most, I’ve had mixed feelings about the whole web 2.0 movement and libraries – sometimes seeing great potential and other times wondering if it really meant anything to our users. I agree with Meredith Farkas when she suggests that we really need to consider the needs of our users. Do they care that we offer 2.0 applications? In many cases, the answer is no.

That being said, I believe that it is important to experiment with these 2.0 applications/technologies. For the most part, there is little cost associated with them. I beleive that libraries do need to be proactive rather than reactive and this is where Meredith’s comments on assessment are vitally important. If it’s not working, reassess and if it doens’t make sense, stop investing time in it.

I work in an academic library and I think there are some great 2.0 apps that our students and profs could use. I’ve often asked at the research help desk if a student is familiar with certain apps/technologies (del.icio.us, zotero, even blogs) – the answer is a resounding no. Facebook, yes (although I met a student yesterday who confessed to not having a facebook account and was lambasted by her friends). I think this is a role that academic libraries could play – introducing useful applications to their users – not just any 2.0 application simply because it’s 2.0.  This requires knowing our users and perhaps even survey their needs and wants (not a revolutionary concept but one that is often forgotten)

Personally, I’d love to see (and hope to see and I don’t think I’m alone in this) drop-in sessions for such tools and liaison introducing faculty to them. I know this is being done elsewhere and it is this use of 2.0 in libraries that I think makes most sense.

Access 2008 CFP

I’m not sure if you know, but McMaster will be co-hosting the Access Conference with the Hamilton Public Library and Mohawk College this year! This is exciting news! I’ve heard great things about the conference but have never been able to attend. It’s on the techy side of things and lately, I’ve been a techy-type wanna be, so I can’t wait to go – it should be great. They’ve put a call for proposals out, so here it is:

Call for Proposals for Access 2008
Location: Hamilton, Ontario, Canada
Date: October 1-3, 2008 (Hackfest: Oct 1; Conference: Oct 2-4)
CFP Deadline: Friday, February 22, 2008
URL: http://access2008.mcmaster.ca

Access is Canada’s premier library technology conference, featuring a single stream of sessions that deal with technology planning, development, challenges and solutions. We are now accepting proposals for prepared talks on the following topics (other ideas are more than welcome):

  • customized web applications and search interfaces
  • open source software
  • national and provincial/state-wide consortia technology initiatives
  • information policy
  • digital and social media
  • library catalogue innovations
  • digitization projects
  • institutional repositories
  • end-user searching behaviours
  • protocols and metadata

…or anything else suitably geeky, innovative and/or awe-inspiring! Sessions are usually 45 minutes or 1 hour in length. Proposals should include:

  • your name, title, institutional affiliation, contact information, blog/website URL
  • 100 word (max) abstract describing your proposed presentation
  • co-presenters you will (or hope to) present with

Submission Procedures:

  • deadline for submission is February 22, 2008.
  • send your proposal to Amanda Etches-Johnson, Program Chair, at etchesa AT mcmaster.ca
  • each submission will be acknowledged and all presenters will be notified of the status of their proposal by April 15, 2008.
  • if you’d simply like to recommend topics and/or speakers (other than yourself), feel free to get in touch!

Depending on the number of submissions, we can’t promise that every proposal will be accepted. However, we will have sessions set aside for Lightning/Thunder talks, which provide an informal opportunity to share your ideas with your peers.

For more information about Access, see the Access 2007 website. Alternatively, feel free to get in touch with the members of the Program Planning Committee:

Amanda Etches-Johnson
User Experience Librarian, McMaster University
etchesa AT mcmaster.ca

Jenn Horwath
Virtual Branch Manager, Hamilton Public Library
jhorwath AT hpl.ca

Library Experiences

Well, I’m easing back into things after a busy holiday break. I hope all had a wonderful holiday. Now that the new year has started and I’ve made more resolutions than I should (and am dutifully breaking them already), I thought I’d post again. I read The Ubiquitous Librarian’s post on being like Emeril, and while I do not agree with all of his opinions (I’m not sure I’m impressed by a society that praises celebrities with undue reserve and where almost everyone gets their 5 minutes of fame [which I am still waiting for]), I do agree with one of his last statements. He writes that we should think of experiences rather than transactions.

I heartily agree – libraries should be about people and while we seem to be thinking more like businesses, I think we need to remember that it’s the people that we’re here for and the people who keep us going. One of the best things libraries can offer that Amazon and Google can’t is provide that personal touch. This is especially true in smaller rural libraries but it can happen in the big cities too. People come back because librarians remember who they are, what their interests are and in some cases what’s happening in their lives. It is the experience and the connection that we provide for our patrons that keeps them coming back.

It’s not just the personal experience – there are lots of experiences that libraries can offer using both technology and traditional methods. Let’s make it a new year’s resolution to create experiences in all we do rather than transactions!

Busy Busy Busy

It’s a busy time of year. Exams may have started, but it means lots of catching up. I presented Second Life sessions at the annual Learning and Study Skills Association (LASSA) conference with a colleague from our Centre for Student Development. It was nice to speak somewhere other than a library conference, so thanks to all those involved in the conference. I also spoke at the Learning Technology Symposium on campus with our Immersive Learning/Gaming Librarian- again, it’s nice to speak to faculty and grad students and we had lots of interest and questions. Throw in a move across town and Christmas prep and I’ve got about as much as I can handle!

W00T! The Word of the Year is Out!

Merriam-Webster had a contest and the word of the year, as voted by you, was w00t. While it’s not in their official dictionary, it is in their open dictionary online and have suggested that by winning, it may have a better chance of entering their main dictionary.

I’ve said it before and I’ll say it again, I’m not sure about some of the terms that are entering our dictionaries. In recent years, we’ve seen a lot of slang entry regular dictionaries. While there use has certainly increased, I’m not sold that it’s enough for a proper dictionary – definitely a slang dictionary.