by I’ve presented and written about creating a culture of usability and the challenges of this process. I came here with big ideas and 4 years later, I’m starting to see some real changes and I’d like to give a shout out to my awesome colleagues here as they start to embrace the idea of the user experience in what we do.
We’ve faced a number of major systems changes in the last couple of years but this means we’ve also had a chance to reevaluate what we do, how we do it, and how it affects our users. I’m having more conversations about user experience and they aren’t all initiated by me. As we introduce new products or services, folks are open to user testing to ensure a good user experience. My colleagues may be tired of hearing my say “but how does that affect our users; how can we make it better” but it’s becoming a regular part of the conversation.
Four years may seem like a long time to see changes, but cultural changes take time. And I’m certainly not saying that folks I work with didn’t think about our users before, but I do think that what I’m seeing is a shift in our culture, something that’s becoming a common value in my organization and I think that’s exciting.
